Refund policy

We know that it's a bummer when something doesn't work out. We totally get it. If you're not completely satisfied with your purchase please email us at support@caliohcoffee.com and we'll do everything we can to make it right.

Refund & Cancellation Policy

Final Sale – Espresso Machines
All espresso machine sales are final sale. Due to the nature of commercial equipment, once an order is placed it cannot be returned or exchanged. Please ensure you have carefully reviewed your order and confirmed all specifications before completing your purchase.

Order Cancellations
If, under rare circumstances, we agree to cancel an order after it has been placed, the cancellation will be subject to a 6% restocking fee. This fee covers the non-refundable credit card transaction fees and administrative costs associated with processing your order.

Refund Method
Any approved refunds will be issued to the original method of payment, less the applicable restocking fee. Refunds may take 5–10 business days to appear on your statement depending on your bank or credit card provider.

Damaged or Defective Products
If your espresso machine arrives damaged or defective, please email support@caliohcoffee.com immediately. We will work with the manufacturer or shipping carrier to resolve the issue promptly. This policy does not cover damage caused by improper installation, misuse, or normal wear and tear.