Prepayment allows us to focus 100% of our time on servicing equipment rather than creating and chasing invoices. It keeps our calendar accurate and guarantees your response time. Once payment is received, your slot is locked in and we can focus entirely on the work.

A scheduled visit for diagnosis + repair within the booked lane. If parts or follow-up visits are needed, we’ll quote and schedule those separately.

Yes. We honor manufacturer warranty obligations on equipment we sold and continue supporting it after warranty — inside this same service framework.

Yes — parts ordering is still part of our service. We typically keep stock of common consumables and failure items, but availability isn’t guaranteed. Historically, we subsidized a lot of parts coordination time; going forward, that work happens inside a booked, prepaid service lane. If parts are required, we’ll confirm availability, pricing, lead times, and next steps during the visit.

Yes. We offer a two-day on-site training covering up to three manufacturers, with documentation, repair guides, and tool recommendations.

We exclusively service La Marzocco, Slayer, Nuova Simonelli, and Eversys.

We choose these brands because they are the best machines on the market, backed by excellent manufacturer support, repair literature, and parts availability. By narrowing our focus to these few platforms, we can specialize deeply, maintain a more efficient parts inventory, and provide a higher level of expertise for our clients.

Yes, but limited. We will repair a home espresso machine that was purchased through Calioh Coffee. We only sell La Marzocco Home machines, specifically the La Marzocco Linea Mini and the La Marzocco GS3. We also sell and service the Slayer Steam Single. That's it for now.

Potentially, but it’s not guaranteed. Manufacturer approval varies by brand and operator qualifications.