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Equipment Service

Coffee Equipment Service & Support

Reliable repairs, preventative maintenance, and operator-level support — delivered inside a professional, clearly defined framework.

Book Service View Options
Prepaid scheduling • Defined scope • Built for reliable response times
Coffee equipment repair

Service options

Tuesday Tech Day
$1,195
Our primary lane for reactive equipment support.
Book Tuesday Tech Day
Preventative Maintenance
$1,795
Scheduled preventative service including common consumables.
Book Preventative Service
Emergency coffee equipment repair
Emergency Response
$1,795
Off-schedule response for true downtime events.
Book Emergency Response
What to expect
Prepaid scheduling

We schedule once payment is received. This keeps the calendar real and protects response times.

Defined scope

We don’t do open-ended, informal support. Everything lives inside one of the options above.

Parts & follow-ups

If parts are needed, we confirm availability. Additional visits are scheduled separately.

Equipment we sold

We continue to support equipment we sold and honor warranty obligations inside this framework.

Questions + direct access

Not sure which booking to choose? Start here.

Routing only
Ask a Question

Use this to find the right booking lane. For faster routing, please include:

  • Business name + location
  • Equipment brand + model
  • Clear symptoms + tried fixes
Send a Question
Annual access
Text-a-Tech
$950 / year

Paid access for experienced operators who want direct clarification and next-step guidance.

Schedule Discovery Call
For High-Volume Partners

Stop the cycle of reactive repair.

If you are managing multiple locations or high-volume bars, paying for individual service visits is the most expensive way to run your business. Build your own technical literacy in-house.

Two-Day Intensive
$7,800

We bring the training to your bar. Two full days of teardowns, diagnosis, and workflow systems.

Schedule Discovery Call
What’s Included
  • Hands-on teardowns on your machines
  • Documentation library + SOPs
  • Tool-cache recommendations
  • Parts supply discount
  • Annual Text-a-Tech access ($950 value)
Limited to one engagement per month.

FAQ

Click a question to expand.

Do you require payment first?
Yes. All service is prepaid. Once payment is received, you’re officially on the schedule.
What’s included in a “response”?
A scheduled visit for diagnosis + repair within the booked lane. If parts or follow-up visits are needed, we’ll quote and schedule those separately.
Do you still support equipment you sold?
Yes. We honor manufacturer warranty obligations on equipment we sold and continue supporting it after warranty — inside this same service framework.
Do you order parts for me?
Yes — parts ordering is still part of our service. We typically keep stock of common consumables and failure items, but availability isn’t guaranteed. Historically, we subsidized a lot of parts coordination time; going forward, that work happens inside a booked, prepaid service lane. If parts are required, we’ll confirm availability, pricing, lead times, and next steps during the visit.
Can you help us learn to self-repair?
Yes. We offer a two-day on-site training covering up to three manufacturers, with documentation, repair guides, and tool recommendations.
Will training get us distributor pricing?
Potentially, but it’s not guaranteed. Manufacturer approval varies by brand and operator qualifications.

Schedule service